InstantCard Cards and Badges

1. What size are the ID cards?

   InstantCard ID badges are standard credit card sized, or 2.125 x 3.370 inches. They fit perfectly into one’s wallet, or in all the standard accessories for displaying badges. They can be produced in both vertical (portrait) and horizontal (landscape) format.

2. How durable are the ID cards?

   The cards are made of PVC plastic, which – as most people trying to destroy old credit cards have noticed – is very hard to damage. These cards are much less susceptible to tears or rips that are common occurrences with laminated or standard paper ID cards. They are entirely waterproof so there is no need to worry about coffee or soda damage to the IDs. They will last a very long time, much longer than laminated cards in a plastic pouch.

3. What print technology is used to make the cards?

   There are several types of printing processes available for the printing of photo ID cards. The process used at InstantCard is the highest quality available on the market today, called thermal re-transfer. The high-definition (300 dpi) printing is transferred to a clear plastic film, which is then heat-sealed to the surface of the card. While more expensive, this method ensures the highest level of print quality. The difference is particularly notable when compared to cards made with small, cheaper printers.

4. Can you print on our HID Prox cards or on other RFID access control cards?

   Yes, we can. We can generally provide compatible Prox cards for existing security systems. The InstantCard system can also print onto your existing corporate Prox cards. Doing so eliminates the need for employees to carry around multiple cards (visual ID, access control, time & attendance, etc.). Our printing process does not damage the chip or antenna inside of the prox cards.

5. Security is very important for my company. How can you enhance the security of our ID cards?

   We offer a number of options that can greatly increase the security of our ID cards. Some of the options which significantly reduce the risk of fraud or falsification include:
   • Add an embedded holographic security seal
   • Use micro-printing, which only high-quality high-definition printers can achieve
   • Print a ghosted and re-sized picture on the front or back of the card
   • Overlay or underlay complex graphics over variable data (photo, name, etc.)
   We would be pleased to work with you to define the best security solution to meet your organization’s unique requirements.

Card Design

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   Can I change my card design after processing the cards?

   Yes. The InstantCard software allows for as many changes to card templates as one wants. In fact, you can make an unlimited number of card templates, at no extra charge. Most clients use multiple designs, such as for staff and students, or for temporary and permanent employees.

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   Is the system very complicated?

   From the beginning, we have worked hard to make the system as simple and intuitive as possible. Most of our clients have limited computer skills. Yet they find that it is easy to set up the software, and that it is extremely easy to use the system on a regular basis.

   There are a series of online tutorials demonstrating the process set-by-step, from design to production. The tutorials include screen shots of exactly what buttons to push and how to use all the main functions in the software. Beyond that, we offer free, unlimited telephone support to any user who needs further assistance.

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   Do I email you the employee photos?

   No. Our system eliminates email entirely, since this manual process is the source of most errors when dealing with an outsourcing supplier. Our automated software allows you to just point to the photos for your IDs cards, then automatically embeds them onto your cards. The program also allows you to easily adjust how much of the picture you want to show up on the ID. There is no need to worry about pictures mismatched with employee names, or poor pictures, or improper sizing. The system displays an exact image of card as it will be printed, so you can verify spelling and presentation, before you choose to process the ID card.

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   Can I use a webcam to take the pictures?

   Yes. The InstantCard system allows you to capture images directly from a webcam, providing the same cropping and sizing tools used when you point to a stored image (.jpg) on your computer. This is particularly useful for example for a school or a sports club which is preparing student ID cards at the start of the year.

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   I’m not very design-oriented. Can someone create a template for me?

   Absolutely. We have expert graphic specialists at InstantCard who would be more than happy to design a custom template for you using your company logo, color scheme, and any other design specifications that you may have. Since the software is so simple to use, if you decide at a later date to make changes to the design, we can walk you through how to make those changes yourself so that you can visualize those alterations immediately.

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   Does the software have pre-set card design templates?

   The software does offer a “Card Design Wizard” which allows you to choose from a number of pre-set layouts. But at InstantCard we pride ourselves in making custom designs for each of our clients, meaning that we prefer to custom design your ID cards to best serve your needs. This is a free service. If you would like to get some inspiration as to what others in similar fields have done, you are welcome to take a look at our card gallery.

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   Can I upload a spreadsheet and batch-upload the cardholder photos instead of entering each person individually?

   Yes absolutely. For those customers who have a large number of staff members, we provide a way for you to upload your cardholder database and photos as a batch, using a variety of different sources such as:
   • Microsoft Excel
   • Text Files
   • MS Access
   • ODBC

InstantCard Service

1. How long will it take for me to get my ID cards?

   Our service guarantees our customers with the fastest turnaround time in the industry. As long as you submit your card orders by 4 p.m. EST, we will print and ship out your ID cards on the very same day. This is true even if you require just one single card! Each time you order, you specify how we ship the cards to you. FedEx or UPS get your cards to you overnight, while USPS will take standard postage time (generally 1-3 business days).

2. Is there a minimum number of cards per batch to avoid extra charges?

   Absolutely not. Sometimes someone loses an ID card, and often there’s just one new employee period, and we designed our unique service to meet exactly that requirement. Clients can print individual cards if necessary at the same cost as cards within larger batches. There is never a “small-batch” fee.

3. We will need a big batch of cards up front, with occasional cards in the future. How would that work?

   This is exactly why an outsourced service provides the most flexible solution for most organizations. Most companies require just a few cards week-to-week after the one or two large batches produced at the beginning. We have many clients who use our service because of the convenience we provide in this aspect of the business. Whether you require a small or a large batch, there is no change to our very simple process.

4. Do you provide support in setting up and using the service?

   Yes, we provide unlimited, free support, in various different ways:
   • We provide custom template design services to every new client – for free!
   • On our website you will be able to find tutorials for editing card designs as well as entering in company data. These videos go into play-by-play details as to the process of working different aspects of the program while at the same time being concise enough to avoid information overload.
   • We offer webinars for group training, so we can guide new users set-by-step through the process
   • We have an online screen-sharing tool, LiveLook, which allows us to see your screen (once you provide authorization) to help you overcome any specific issue you may encouter
   • Clients are always welcome to contact us directly by phone or email if they ever feel the need as well; we do provide personal support for any questions or concerns you may have about the service.

Accessories

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   Do the cards come with a slot punch for lanyards or clips?

   Yes, that is an available option. Our extremely flexible service allows you to have cards done just about any way you want them, including having slots punched into the top. We will point out that the slot punch weakens the card, and it will generally be more likely to break at the slot punch. Instead, we recommend purchasing badge holders for ID cards. These significantly prolong the life of the badges and protect the cards from other environmental hazards. They also more surface area for printing and graphics.

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   My employees don’t like lanyards around their necks. What options do you offer?

   Many people prefer pocket or belt clips, and we also offer a popular magnetic clip which will not damage clothing. Other options include arm bands and retractable zip reels.

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   Can you make custom lanyards with our logo?

   In addition to our standard lanyard offering, we can provide custom lanyards with logos, custom printing, and a wide range of colors. We are able to provide just about any kind of custom-made lanyard that you could think of, with various clips, break-aways, and other options.